Privacy Policy

Last updated: 31 August 2025

Concordis Chamber Choir (“Concordis”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website and interact with us online or offline. We aim to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (to the extent they apply to us). If you are located in the European Union or the United Kingdom, see the Additional Information for EU and UK residents below.

What this policy covers

Our website and any pages we operate (the “Site”)
Online forms, mailing lists, event registrations, donations, and ticket sales where applicable
Communications with us by email, phone, social media, or other channels

The information we collect

The personal information we collect will depend on how you interact with us. It may include:

Identity details, such as your name and pronouns
Contact details, such as email address, phone number, and postal address
Purchase and donation details, such as items purchased, ticket types, donation amounts, and transaction references (payment card data is processed by our payment service provider and not stored by us)
Preferences, such as newsletter subscriptions and marketing preferences
Volunteer, audition, or membership details that you provide in application forms
Technical data, such as IP address, device and browser type, pages viewed, and referral source
Any other information you choose to provide in forms or correspondence

How we collect information

Directly from you when you complete a form, make an enquiry, purchase tickets or merchandise, donate, audition, or volunteer
Automatically through cookies and similar technologies when you use the Site
From service providers that support our activities, for example ticketing, payments, newsletter distribution, analytics, or website hosting

Why we collect and use information

We collect, use, and disclose personal information to:

Provide and improve the Site and our services
Administer events, ticketing, auditions, rehearsals, and membership or volunteer programs
Process payments, issue receipts, and manage donations
Send you updates, newsletters, and marketing communications where you have opted in or where permitted by law
Answer enquiries and provide support
Maintain our records and comply with legal and regulatory obligations
Analyse Site usage and performance to improve user experience

Direct marketing

We may send you emails about concerts, news, and opportunities that we think will interest you. You can opt out at any time by using the unsubscribe link in our emails or by contacting us.

Cookies and analytics

We use cookies and similar technologies to operate the Site, remember preferences, and understand how visitors use the Site. You can control cookies through your browser settings. If you block certain cookies, some features may not work as intended. We may use analytics services that collect aggregated information about Site usage to help us improve our content and performance.

Payment processing

Online payments and donations may be processed by third-party payment service providers. Your payment details are submitted directly to the relevant provider and are not stored by us. We receive confirmation of payment and basic transaction information needed for our records.

Disclosure of personal information

We may disclose personal information to:

Service providers that help us run the Site and our activities, such as web hosting, IT support, analytics, email distribution, ticketing, and payment processing
Our committee members and authorised volunteers who need the information to perform their roles
Government agencies, regulators, or law enforcement if required by law
Other third parties with your consent or where permitted by law

We take steps to ensure our service providers handle personal information in a manner consistent with this policy and applicable privacy laws.

Overseas disclosure

Some service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure that your information is protected by appropriate safeguards.

Security

We use administrative, technical, and physical safeguards designed to protect personal information from unauthorised access, alteration, disclosure, or misuse. No method of transmission or storage is completely secure. We encourage you to take care when sharing information online.

Retention

We keep personal information only for as long as needed for the purposes described in this policy or as required by law. When information is no longer needed, we will take reasonable steps to delete or de-identify it.

Access and correction

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. We may require verification of identity and may refuse access in limited circumstances permitted by law. If we refuse a request, we will provide reasons.

Complaints

If you have a privacy concern or wish to make a complaint, please contact us using the details below. We will respond as soon as reasonably practicable. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

Third-party links

The Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of those websites.

Children and young people

Our activities sometimes involve young people, including youth audience members and auditionees. We do not knowingly collect personal information from children without consent from a parent or guardian where required by law. If you believe we have collected information from a child without proper consent, please contact us so that we can take appropriate steps.

Changes to this policy

We may update this policy from time to time. The most recent version will be posted on the Site with the effective date.

Contact us

If you have questions or requests regarding this policy or your personal information, please contact:

Concordis Chamber Choir Email: info@concordis.org.au

Additional information for EU and UK residents

If you are in the European Union or the United Kingdom, the following applies in addition to the above:

The data controller is Concordis Chamber Choir. Contact details are set out above.
Legal bases for processing include your consent, performance of a contract or steps prior to entering into a contract, our legitimate interests in running our choir and events, compliance with legal obligations, and the establishment, exercise, or defence of legal claims.
You have rights to request access, rectification, erasure, restriction, portability, and to object to processing, including profiling for direct marketing. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
If we transfer your personal information outside the EU or UK, we will rely on appropriate safeguards such as standard contractual clauses where required by law.
You may lodge a complaint with your local supervisory authority.

If anything in this policy is unclear or you would like help tailoring the allowed cookies, analytics disclosures, or service provider list to match the tools used on the Site, please contact us.

Stay in the loop

If you want to hear about our concerts and plans for the future make sure you are subscribed to our mailing list!

Concordis Chamber Choir operates in affiliation with OSCA (Old Scotch Collegians Association).

We acknowledge the Traditional Owners of Country throughout Australia and their connections to land, sea, and community. We pay our respect to Elders past, present and future.